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Terms of service

Terms of Service

Welcome to Get Flocked (getflocked.com.au). This website is owned and operated by EMNZ Holdings Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Get Flocked. By accessing our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms, conditions, and policies referenced herein or available by hyperlink.

1. Live Order Amendments & Cancellations

Due to our automated, rapid fulfillment workflows, we cannot guarantee any amendments, item additions, or cancellations can be executed after an order has been submitted.

  • Urgent Requests: Any emergency modification requests must be immediately directed to our customer service team via phone at 1300 946 741. Email notifications or order replies are not monitored in real-time and do not guarantee intercept.
  • Cancellation Fees: If a manual cancellation is approved at our absolute discretion prior to order fulfillment, a 10% administration and restocking fee will be deducted from the reverse transaction to cover non-refundable merchant gateway fees.

2. Shipping Logistics & Accelerated Checkouts Liability

Shipping charges are calculated live based on carrier cubic weight metrics and regional postcodes. We strictly enforce the following conditions:

  • Express Wallets Address Overrides: Users checking out via accelerated payment platforms (including but not limited to Shop Pay, Apple Pay, Google Pay, and PayPal) acknowledge that these external wallets hard-override storefront data fields with historical default addresses. It is the consumer's sole responsibility to audit their wallet pop-up address prior to authorization. Get Flocked accepts zero liability for parcels routed to outdated addresses pushed by express wallets.
  • Return to Sender (RTS): Any consignment returned to our facility due to insufficient address data, non-collection, or delivery rejection will incur a flat $13.00 AUD carrier penalty fee, which will be deducted from the resulting store credit balance.
  • Consolidated Shipments: Orders containing any items marked as "Back Order" will be held in their entirety until all components arrive from suppliers to facilitate unified shipping.

3. Biosecurity, Returns & Financial Processing

All change-of-mind return requests must be submitted within 14 days of delivery and strictly align with our health protocols:

  • Avian Pathogen Zero-Tolerance: To mitigate the spread of fatal avian diseases (such as PBFD), returns must be 100% unopened and pristine. All returns undergo forensic inspection under high-intensity UV laboratory light. Any item revealing microscopic biological trace elements (dander, preen oils, or dust) will be rejected and permanently destroyed for safety.
  • Store Credit & Restocking Fees: Change-of-mind returns are settled solely via non-transferable Store Credits, subject to a mandatory 11% restocking fee. Original outward shipping fees and promotional discount values are non-refundable.

4. Automated Subscriptions

By activating an Auto Delivery subscription sequence, you explicitly authorise Get Flocked to securely charge your designated payment profile on a recurring schedule matching your chosen frequency. Customers maintain autonomous control over skipping, shifting, or cancelling schedules via their digital dashboard dashboard. Profile updates made to your primary storefront account do not alter subscription data; consumers must separately update shipping coordinates within the subscription manager panel to ensure correct routing.

5. Promotions, Code Stacking & Loyalty Restrictions

While specific configured promotions may stack natively at checkout via Shopify’s modern engine parameters, any order completing checkout utilising a promotional coupon code, automated sitewide discount, or existing Store Credit balance is completely barred from accumulating fresh Flock Rewards loyalty credits. Loyalty reward accumulation strictly applies to un-discounted retail product subtotals, excluding GST and freight surcharges.

6. Australian Consumer Law (ACL)

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Nothing within these terms aims to override, limit, or exclude statutory consumer guarantees legally afforded to consumers under the Competition and Consumer Act 2010 (Cth).


Last updated: 17th June 2026