Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it (provided minimum commitment terms have been met).

If you want to cancel or change your subscription, you can do it at any time, provided the minimum commitment of deliveries has been met (if applicable). Your order confirmation emails have links to your order. Alternatively if you have an account setup, you can view and manage your subscriptions once logged in.

If you find yourself unable to keep up with the minimum delivery commitment and want to cancel, no worries, just give us a shout. We totally understand life can get busy!

Just a friendly heads up though: if we do cancel your subscription, we'll need to charge you for any discounts you've received. This is because those discounts were given with the understanding that you'd stick to the commitment for the minimum number of deliveries.

See our returns policy for more details on returns and refunds. 

Pre-orders/Backorder

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.