All product pages feature detailed sizing guides, material lists, and species safety recommendations to help you pick the right gear for your flock.

Looking for a specific product we don't currently carry? We order regularly from local and international suppliers and are always happy to source items for you! Simply drop us a message using the chat widget in the bottom corner with the item details, and our team will check availability for you.

We restock regularly from local suppliers multiple times a week to keep your flock supplied! However, specialty international brands (such as Harrison's Organic Food, Tropimix, ZuPreem, and Super Bird Creations) take a bit longer to land due to overseas shipping and quarantine timelines.

How to get your items fast:

• Stock Alerts: Visit the out-of-stock product page, enter your email address in the notify box, and you'll receive an instant notification the second it's unpacked and back on the shelf.
• Pre-Orders & Sourcing: Need an ETA on a specific product, or running low on essential food? Tap the chat widget in the bottom corner, and our team will check incoming shipments or suggest an in-stock alternative for your bird!

We offer digital Gift Cards valued from $10 to $100 AUD, delivered instantly via email with seamless checkout redemption.

To minimise our environmental footprint, we do not issue physical plastic cards.

Due to strict state agricultural border controls, biological products cannot legally enter Western Australia or Tasmania to protect local ecosystems from pests and weeds. Items subject to these restrictions feature a Biosecurity & Shipping Restrictions accordion tab on their product page.

Prohibited biological items include:

• Unprocessed Seeds & Grains: Raw seed mixes, soaking/sprouting seeds, and unhulled grains.
• Natural Wood & Foraging Items: Raw branches, bark perches, native Australian timber, and pinecones.
• Fresh Plant Matter: Living plants and fresh foliage.

Commercial pelleted diets, processed sola toys, acrylics, stainless steel, and rope perches are fully compliant and ship nationwide. If a restricted item is ordered for delivery to WA or TAS, our dispatch team will remove and refund that item prior to shipping your order.

While we endeavour to audit orders prior to dispatch, compliance remains the buyer's legal responsibility. Our automated system screens orders for biosecurity restrictions based on your delivery address.

If a restricted item is included in an order addressed to a restricted region:

• Multi-item orders: The restricted item(s) will be removed and refunded from your parcel prior to dispatch, and the remaining compliant items will be shipped. If you choose to cancel the remaining non-restricted items in your order, our standard 10% restocking/service fee will apply.

• Single-item orders: The entire order will be automatically cancelled and fully refunded without fee penalties.

🎁 Flock Rewards Programme: Master Terms & Conditions

Effective Date: 1 July 2026  |  Last Updated: September 2026

Welcome to Flock Rewards! Our exclusive loyalty community is built to give back to our shoppers by turning your everyday support into direct, real-world savings. By interacting with our store, establishing a profile, and completing checkouts, you agree to the following operational parameters.

✨ 1. Programme Eligibility & Account Status

Enrolment in the Flock Rewards programme is completely automatic and free of charge for all standard retail customer accounts created via our website interface. Wholesale accounts, corporate commercial entities, and internal staff configurations are strictly ineligible to participate or accumulate rewards.

Participants retain the right to request a manual opt-out from the programme at any time. Upon request, customer care will migrate the profile status to "Omitted" within the backend database, hiding all user interfaces and pausing ledger accumulations.

✨ 2. Earning Infrastructure & Transactional Exclusions

The system generates cash-value Store Credits natively across four primary actions:

• Website Purchases: Physical items generate $0.02 Store Credit for every $1 AUD spent. Calculations are evaluated strictly on the physical product subtotal after discounts and completely exclude government taxes, duties, and shipping lines.
• Newsletter Enrolment: Successful, first-time subscription to our email marketing broadcast awards a flat introductory bonus of $2.00 Store Credit. Subsequent un-subscription will cause the platform to deduct this reward, potentially pushing balances into arrears.
• Verified Reviews: Submitting a verified product review via post-purchase channels awards a baseline $1.00 Store Credit.
• Media Enhancements: Including a high-quality, clear product photo or original video asset within a verified review awards an additional $2.00, resulting in a premium reward of $3.00 Store Credit. Submitting media grants Get Flocked an irrevocable, worldwide marketing licence to reuse assets across marketing channels. Incentivised reviews are strictly capped at a maximum of two rewarded reviews per customer, per calendar month.

Subscription Policy: Recurring subscription renewal orders are strictly exempt from earning loyalty store credits. Subscription spend will, however, be calculated cumulatively toward the user's VIP Tier status thresholds to facilitate tier advancement.

Discount Code & Voucher Net-Spend Policy: Earning metrics operate on a net-cash assessment configuration. When a promotional discount code, store credit balance, or reward voucher is redeemed at checkout, store credit will continue to be earned on any remaining out-of-pocket cash subtotal paid by the customer. However, no store credit will be generated on the portion of the order covered or funded by store credits, reward vouchers, shipping fees, taxes, or promotional discounts. Full-priced and discounted physical items alike contribute to earning store credit based strictly on the final net cash amount processed at checkout.

✨ 3. Expiration Lifespans & Balance Rules

Standard store credits generated natively from purchase transactions, newsletter sign-ups, or verified reviews carry a firm operational validity window of one hundred and eighty (180) days from their exact date of issuance. Any unused transactional store credits remaining past this 180-day boundary will systematically clear from the user ledger.

Conversely, promotional store credits issued automatically by the platform engine as account rewards—specifically bonuses generated from VIP status advancements, tier level-ups, annual VIP Gotcha Day wallet deposits, or Friend Referral referrer payouts—are entirely exempt from all expiration parameters and will remain active until manually spent by the account holder.

In the event of an order cancellation, return, or refund, all matching credits generated by that transaction are automatically clawed back from the user profile ledger.

✨ 4. Friend Referral Parameters & Privacy Consent

Active referrers can distribute dedicated link invitations. The referred friend receives a unique 10% discount code (prefixed with FLOCKREF) valid for their inaugural checkout. To safeguard system margins, this referral code carries a strict 30-day expiration window from the date of issue and requires a minimum out-of-pocket cart subtotal of $100 AUD, excluding shipping fees, taxes, and sale items.

The absolute moment the referred friend's qualifying checkout successfully processes, the referrer's profile will automatically receive a flat $5.00 Store Credit reward dropped into their wallet balance. This $5.00 reward is classified as a direct platform gift and is entirely exempt from standard expiration parameters.

Privacy & Referral Consent Obligation: By participating in the referral program and submitting any third-party contact information or distributing a custom referral link, the referrer explicitly warrants that they have obtained prior, verifiable consent from their referee to share their contact parameters and to track their resulting transaction milestone status within the user account portal. Get Flocked explicitly disclaims all regulatory liability resulting from unauthorised referral link distributions or unconsented data sharing.

Self-referrals are strictly prohibited. Referrals require a completely unique customer profile, unrecorded email address, and distinct device/IP address signature. Any flagged or cancelled orders will cause the system to automatically claw back the referrer's reward.

✨ 5. VIP Hierarchy, Gotcha Days & Shipping Passes

Account tier placement is calculated based on cumulative net spend thresholds processed within a fixed calendar year block (1 January to 31 December). Spend tracking parameters are evaluated continuously across this global yearly frame. Important Multi-Tier Benefit Rule: VIP benefits are strictly non-stackable. Upon advancing to a higher tier, the upgraded perks of that specific tier completely replace and supersede the rewards of all lower tiers (including Gotcha Day values and Free Delivery Pass counts).

• 🐣 Hatchling ($0–$399): Includes a baseline 2% earn rate, standard warehouse dispatch, and a standalone annual $2.00 Store Credit Gotcha Day wallet reward.
• 🦜 Fledgling ($400–$999): Includes a baseline 2% earn rate, standard warehouse dispatch, a one-off $10.00 Welcome Milestone Voucher code, an upgraded standalone annual $10.00 Store Credit Gotcha Day wallet reward, Priority "Back In Stock" alerts, and a maximum allotment of 1 Free Delivery Pass per calendar year (replaces lower tiers; does not stack).
• 🦅 Feathered Companion ($1,000–$2,499): Includes a baseline 2% earn rate, "🥇 VIP Queue Jump: Pack It First" priority warehouse dispatch, a one-off $25.00 Welcome Milestone Voucher code, an upgraded standalone annual $15.00 Store Credit Gotcha Day wallet reward, and an upgraded total allotment of 3 Free Delivery Passes per calendar year (replaces the Fledgling pass count; does not stack).
• 👑 Majestic Feathered Friend ($2,500+): Includes a baseline 2% earn rate, "🥇 VIP Queue Jump: Pack It First" priority warehouse dispatch, a massive one-off $50.00 Welcome Milestone Voucher code, an upgraded standalone annual $25.00 Store Credit Gotcha Day wallet reward, and an upgraded total allotment of 6 Free Delivery Passes per calendar year (replaces the Feathered Companion pass count; does not stack).

Welcome Milestone Voucher Rule: High-value level-up milestone vouchers issued to your email ($10, $25, or $50) function as unique promotional account rewards. Matching system properties ensure these specific milestone codes are completely exempt from time-based expiration sweeps, remaining active until redeemed at checkout.

Free Delivery Pass Regulations: Get Flocked retains exclusive operational authority to select the final shipping carrier for Free Delivery Pass redemptions, entirely independent of options selected by the user during checkout. Passes apply strictly to Standard Shipping lines; express items or heavy bulk freight surcharges are excluded. Passes expire securely at the conclusion of the calendar year evaluation block.

Gotcha Day Verification: To mitigate reward abuse, milestone anniversaries must be recorded into the user dashboard portal at least 24 hours prior to the chronological event date. Late entries will systematically hold and defer payouts until the following calendar cycle.

Status Lifespan & Anniversary Reset Rules: Once a tier level is granted, that VIP status is locked and guaranteed for exactly one (1) full year from the date of issuance. On the exact annual anniversary date of that tier assignment, Appstle executes an automated look-back under a Current Calendar Year tracking structure. To maintain standing, the system evaluates spend processed strictly from 1 January of that current calendar year up to that look-back anniversary date. Spend generated in previous calendar blocks is entirely excluded. If the current year-to-date threshold metrics are not fulfilled, status adjustments or profile downgrades will execute automatically.

✨ 6. Programme Management & Legal Safeguards

Get Flocked reserves the absolute definitive right to alter, modify, audit, pause, or permanently sunset any section of the rewards program architecture, earning actions, or tier valuations at any given time without prior notice. Store Credits hold zero real-world cash value, are entirely non-transferable, and cannot be exchanged for liquid currency. Profiles suspected of gaming the system or maintaining fraudulent secondary accounts will be subject to immediate termination and ledger forfeiture.

📜 Note: All loyalty variables, active wallets, and friend referrals are subject to audit and variation. For full programme rules, legal protections, and complete criteria, please review our master Flock Rewards Terms & Conditions.

Flock Rewards is our exclusive loyalty community built to turn your everyday support into direct, real-world savings! It is completely free to join. Instead of dealing with confusing point conversion math, you earn cash-value Store Credits dropped directly into your digital account wallet for actions like making purchases, reviewing products, or subscribing to our newsletter. You can then spend your accumulated wallet balance just like real currency at checkout!

📜 Note: All program operations, reward rules, and configurations are subject to our master Flock Rewards Terms & Conditions.

You can build your Store Credit balance instantly through four primary actions:

• Website Purchases: Physical items generate a 2% cashback reward (that’s $0.02 credit for every $1 AUD spent out-of-pocket on the item subtotal).
• Newsletter Enrolment: Join our email broadcast for a flat introductory bonus of $2.00 Store Credit.
• Verified Reviews: Share your post-purchase experience for a baseline $1.00 Store Credit.
• Media Enhancements: Add a photo or video to your verified review to upgrade your reward to a premium $3.00 Store Credit (capped at a maximum of 2 rewarded reviews per customer, per calendar month).

What is Excluded: Store credit is earned on your net out-of-pocket cash total. If you apply a promo code or redeem existing store credit, you’ll continue to earn 2% back on any remaining cash amount you pay! However, store credits are not generated on the portion of your order funded by vouchers, discounts, store credits, shipping fees, or government taxes. Recurring subscription renewal orders are also excluded from earning store credit (though every dollar spent on subscriptions happily counts toward your VIP tier ranking!).

📜 Note: For a complete list of exclusions and transaction rules, please review our master Flock Rewards Terms & Conditions.

It depends on how they were issued. Standard store credits earned natively from your purchases, newsletter sign-ups, or product reviews carry a firm lifespan of 180 days (6 months) from the exact date they are deposited into your wallet. On the other hand, platform reward gifts—such as your annual VIP Gotcha Day credits, level-up Welcome Milestone Vouchers, or Refer-a-Friend balances—are entirely exempt from expiration parameters and will stay in your wallet until you are ready to use them!

📜 Note: All expiration properties and ledger rules are governed explicitly by our master Flock Rewards Terms & Conditions.

From your account portal, you can share a dedicated invite link with your friends. Your friend will instantly receive a unique 10% discount code (prefixed with FLOCKREF) valid for 30 days toward their first order of $100 AUD or more (excluding sale items and shipping). The exact moment your friend's qualifying checkout processes, our system automatically drops a flat $5.00 Store Credit reward directly into your digital wallet as a thank-you! Self-referrals are strictly prohibited and monitored by system IP filters.

Privacy & Referral Consent Notice: By participating in the referral program and submitting any third-party contact information or distributing your link, you explicitly warrant that you have obtained prior, verifiable consent from your referee to share their information and to track their resulting order milestone status in your customer portal. Get Flocked explicitly disclaims all liability resulting from unauthorised referral distributions.

📜 Note: Referral eligibility requirements, data privacy bounds, and system fraud parameters are detailed in our master Flock Rewards Terms & Conditions.

Our Flock Rewards program features 4 VIP tiers based on your cumulative annual spend (1 January – 31 December):

• 🐣 Hatchling ($0–$399): 2% cashback credit, standard dispatch, and an annual $2.00 Gotcha Day Birthday Credit.
• 🦜 Fledgling ($400–$999): 2% cashback credit, $10 Level-Up Milestone Voucher, $10.00 Gotcha Day Birthday Credit, Priority Back-In-Stock Alerts, and 1 Free Delivery Pass per year.
• 🦅 Feathered Companion ($1,000–$2,499): 2% cashback credit, 🥇 VIP Queue Jump: Pack It First priority dispatch, $25 Level-Up Milestone Voucher, $15.00 Gotcha Day Birthday Credit, and 3 Free Delivery Passes per year.
• 👑 Majestic Feathered Friend ($2,500+): 2% cashback credit, 🥇 VIP Queue Jump: Pack It First priority dispatch, $50 Level-Up Milestone Voucher, $25.00 Gotcha Day Birthday Credit, and 6 Free Delivery Passes per year.

📜 Note: Tier benefits replace lower tier perks and do not stack. For full tier rules, review our master Flock Rewards Terms & Conditions.

Once you successfully unlock a tier, your status is locked and guaranteed for exactly twelve (12) months. On your annual anniversary date, our system reviews your total spend generated strictly from 1 January of that current calendar year up to that date. If your year-to-date out-of-pocket spend meets the threshold requirements, your premium tier status will remain active for another full year; otherwise, your status will seamlessly adjust downward to match your current cycle's out-of-pocket metrics.

📜 Note: Account tier look-backs, status evaluation rules, and anniversary cycles are governed by our master Flock Rewards Terms & Conditions.

While we would hate to see you leave our loyalty community, you are welcome to opt out at any moment. Simply send a quick message to our customer care team requesting an account opt-out. We will manually migrate your backend profile status to "Omitted," which hides all points ledgers, removes the interactive rewards widgets from your store dashboard, and pauses all transaction tracking.

📜 Note: Account terminations, profile clawbacks, and status changes are legally outlined in our master Flock Rewards Terms & Conditions.

We aim to get your bird goodies flying out of our nest as quickly as possible!

• 🥇VIP Queue Jump: Pack It First: Your order becomes "first to fly"! All orders placed on weekdays will be prioritised, packed, and dispatched within 1 business day. 
  📍 For Pick-Up Orders: Choosing this service means your order is fast-tracked and prepared for collection ahead of the crowd.
• Standard Dispatch: Processed and sent within 2 to 4 business days.

⚠️ Please Note: 🥇VIP Queue Jump: Pack It First speeds up how quickly your order leaves our store, but it does not change the delivery transit method you choose at checkout (Standard or Express). For the fastest delivery, pair 🥇VIP Queue Jump: Pack It First with Express Shipping. Dispatch timeframes exclude weekends and public holidays. If your cart contains a Back Order item, your entire order will be held so it can ship together.

We primarily utilise Australia Post alongside premium domestic couriers (Couriers Please and Aramex) to ensure safe, efficient delivery across Australia.

Your shipping costs are calculated live at checkout based on two real-time factors:

• The total cubic weight of your parcel
• Your destination postcode

We constantly review rates to keep shipping fair. If you notice an unexpectedly high shipping quote at checkout, please reach out to our support team so we can manually review it for you.

Yes! Once your order leaves our warehouse, tracking details are automatically generated:

• Australia Post: If you use a MyPost account with the same email address, your delivery will automatically sync to your tracking app.
• Courier Shipments: Live tracking links will be emailed directly to you from the designated carrier.

📦 Missing or marked as "Delivered" but not there? Because our logistics partners utilise live GPS tracking scans upon drop-off, they are the fastest path to a solution. Please contact the carrier directly via your tracking link for an immediate geolocation check.

To make receiving your goods effortless, most parcels are dispatched with Authority to Leave (ATL). This authorises the driver to leave the box in a safe, secure location out of public view if you are not home.

If your order requires a strict signature due to high value or discrete contents, you can easily log into the carrier's tracking portal while your parcel is in transit to digitally redirect it or authorise an ATL drop.

Because our packing team works at lightning speed to get orders out, we cannot cancel or amend an order once it has been placed.

🚨 Urgent Modifications: If your order has not been fulfilled yet and you need to urgently request a change or add an item, you must contact us immediately via phone on 1300 946 741. Sending an email or replying to your order confirmation does not guarantee our team will see it before your package flies out the door.

• Adding items: Note that adding extra items over the phone may incur additional freight costs due to our weight-based shipping system.
• Cancellations: If we agree to process a manual cancellation prior to dispatch at our absolute discretion, a 10% restocking fee applies to cover irreversible payment processing and admin fees.

If your order was cancelled and your payment automatically voided, it generally comes down to three operational triggers:

1. High-Risk Fraud Alerts: Automated security software flags inconsistent checkout data. Fraud-suspect orders are instantly voided for customer safety.
2. State Border Restrictions: Your cart contained biological items legally barred from entry into your state (e.g., WA & TAS plant quarantine laws).
3. Previous Dispute Activity: Accounts with a history of post-delivery credit card chargebacks are permanently blocked from automated checkouts. Future transactions require manual bank deposits.

An item marked as "Back Order" is temporarily out of stock but safely on its way from our supplier! Securing a back-order locks in your place in the queue so it flies straight to you the moment it arrives at our warehouse (typically within 7 business days).

⚠️ Important Reminder: If your delivery contains a mix of in-stock and back-ordered items, we will hold the entire shipment until everything is ready to go. If you need in-stock items urgently, we highly recommend processing them as a separate purchase.

If a parcel is returned to our warehouse due to an incorrect address, non-collection, or a rejected delivery, we will issue a store credit for the products once they safely arrive back at our facility.

Please note that the following deductions will apply in accordance with carrier policies:

• A flat $13.00 AUD Return-To-Sender fee (charged directly by the carrier) will be deducted from your credit balance.
• Your original outward shipping costs are non-refundable.

We want your experience to be perfect. Please inspect your goods carefully. If an item is missing or arrived damaged, you must notify us within 24 hours of delivery to lodge a valid claim.

How to submit your claim in seconds:

1. Log into your customer account via our website profile icon using your order email address.
2. Select your order number, click "Request Return," and choose the damaged or missing item option.
3. Upload clear photos showing the external box, shipping label, internal packaging, and the specific damage.

Note: Any system-generated return freight fees will be manually waived by our staff once reviewed. For Australia Post damage claims, please keep all packaging as you may be requested to present it at a local post office branch for formal assessment.

Our Auto Delivery programme, ensures you never run out of food, treats, or health essentials for your flock. Deliveries repeat automatically based on your chosen frequency, and payments are processed securely via your stored method.

To view, skip, change, or cancel a subscription at any time:

1. Log into your Get Flocked account.
2. Click your profile/initials icon in the top right-hand corner.
3. Select the subscription manager link, or use the direct access link sent inside your subscription email confirmation.
4. From your dashboard, you can instantly reschedule deliveries, swap items, update payment details, or pause your schedule.

Missing an item for subscription? Certain products are excluded from automated recurring setups due to tight international supply chains. If an item you love is missing an Auto Delivery button, touch base with our team and we will see what we can do!

Are you using an express wallet to check out? Please pay extremely close attention to your final confirmation screen!

🚨 The Accelerated Checkout Address Bug: If you utilise express payment methods such as Shop Pay, Apple Pay, Google Pay, or PayPal, these platforms are programmed to automatically override the shipping address you manually typed into our website, replacing it with whatever historical address is saved as default inside your external payment wallet.

How to protect your order:

• Always double-check the final delivery address displayed inside the payment pop-up window before biometric scanning or clicking "Pay Now".
• Ensure your digital wallets are completely up to date before finalising your purchase.

What if my order processes with an old wallet address? Because our warehouse team packs at lightning speed, sending an email or replying to your order confirmation will not halt the package in time. You must contact us immediately via phone on 1300 946 741. If the parcel is dispatched to an incorrect address pushed by an accelerated checkout provider, Get Flocked cannot be held liable. If it is returned to sender by the carrier, our standard $13.00 AUD Return-To-Sender fee and credit deductions will apply.

We want you and your birds to love your purchase! We accept change-of-mind return requests within 14 days of delivery. Once your return request is approved, the item must be posted back to us within 5 business days.

Strict Biosecurity & Health Standards
To protect all birds from deadly avian pathogens (such as Psittacine Beak and Feather Disease / PBFD), we strictly enforce a zero-tolerance biosecurity policy:

• Condition: Items must be 100% unused, unopened, and in pristine original packaging.
• Inspection: All returned items undergo a thorough biosecurity and quality inspection upon arrival to check for open seals, organic residue, or signs of handling.
• Non-Compliant Returns: Any item that shows signs of use, opening, or contamination cannot be re-stocked or refunded for biosecurity reasons. If a return is rejected, you will be notified, and you may arrange to have the item shipped back to you at your expense.

If your item fails our bio-safety inspection or does not meet our strict return policy criteria, the return will be rejected. We will notify you via email and provide you with a 7-day window to choose one of the following options:

• Pay a standard shipping freight fee to have the rejected item posted back to you.
• Authorise our team to safely dispose of the item on your behalf.

If we do not receive instructions or payment within 7 days of notification, the item will be permanently disposed of for warehouse safety and the return request will be finalised.

To get your bird their correct gear as fast as possible, we do not offer traditional manual exchanges.

Instead, simply lodge a standard return for your unwanted item. Once your return is received, inspected, and approved, we will immediately issue you a Store Credit. You can then instantly utilise this credit to purchase the preferred item or correct size directly from our live storefront without delay.

All approved change-of-mind returns are credited directly to your customer account as a Store Credit. Please note the following financial terms applied during processing:

• A standard 11% restocking fee is deducted from the final credit value to cover payment gateway charges and manual warehouse processing costs.
• Original shipping costs, transit handling fees, and promotional discount values are strictly non-refundable.
• Digital Gift Cards are final sale items and cannot be returned or refunded under any circumstances.

Are there any exceptions? Yes. If an item arrives structurally faulty, transit-damaged, or missing manufacturing parts, we will process a complete refund back to your original payment method with zero fees. All consumer requests are fully addressed in strict alignment with Australian Consumer Law (ACL).

For all change-of-mind returns or size switches, the customer is responsible for freight logistics and costs. To make this seamless, our portal defaults to automatically generating a flat-rate trackable return label for a fixed price of $13.00 AUD.

📦 Prefer to organise your own shipping? If you wish to purchase your own label directly through a carrier of your choice, simply advise our team via phone or email before submitting your request. We will gladly waive the automated system fee on your profile so you can handle the postage independently.

Please ensure your parcel is securely packed. Regardless of the shipping method chosen, Get Flocked cannot be held liable for return packages that are lost, misrouted, or structurally damaged while in transit back to our warehouse.

Lodging a return takes less than a minute via our automated portal. Please follow these simple steps:

1. Click the Profile icon in the top right-hand corner of our website.
2. Enter the exact email address utilised to place your order to receive a secure, instantaneous 6-digit login code.
3. Navigate to your Orders history panel, locate the correct order number, and click "Request Return".
4. Select the specific items you wish to return, specify your reason from the options, and click submit.

Our warehouse team will review your application. Once approved, return shipping instructions and your trackable label will be emailed straight to your inbox.

Yes. If your partial order return causes your overall spend to drop below the original financial threshold required to unlock a promotional free gift, the free gift must be returned completely unopened and unused alongside your other items. If the complimentary gift is missing from the return box or has been opened, the full retail value of that gift will be deducted from your final Store Credit balance.

To keep prices fair and ensure premium stock availability for all bird lovers, we actively monitor return frequencies. Get Flocked reserves the absolute right to reject future change-of-mind return requests or close customer profiles where we identify clear patterns of policy abuse, serial purchasing, or excessive seasonal return habits.

Do you ship to New Zealand?

Yes! We ship a select range of approved products directly to New Zealand (including select harnesses, flightsuits, and non-restricted accessories). Due to strict NZ biosecurity regulations, items containing biological or plant materials are excluded from international shipping and cannot be sent overseas.

What currency will I be billed in?

All prices, totals, and checkout transactions are processed strictly in Australian Dollars (AUD). If you are using a New Zealand payment card, your bank or card provider will automatically process the currency conversion to NZD on your account statement based on their exchange rates.

What are DAP terms, and will I need to pay customs fees in NZ?

Orders dispatched to New Zealand are sent strictly on DAP (Delivered at Place) terms. This means the recipient assumes legal and financial responsibility for any local destination import duties, local taxes, customs clearance fees, and the mandatory low-value regulatory import levy of NZ$2.21 (+ GST) upon entry into New Zealand.

ℹ️ Customs & Duty Liability Notice: Get Flocked is not liable for destination customs charges, import levies, clearance delays, or uncollected parcels. If an international consignment is rejected or abandoned due to non-payment of local import fees, original shipping costs are non-refundable.How long will my order take to arrive in New Zealand?

Once dispatched from our warehouse, international transit times typically range from 5 to 10 business days, depending on border processing speeds and local carrier logistics in New Zealand. Full tracking information will be emailed to you automatically upon dispatch so you can trace your parcel's journey across the Tasman.

At GetFlocked.com.au, unlocking discounts is a breeze. Simply enter the provided discount code during the checkout process, and watch your savings instantly reflect in your order total.

Yes! Depending on the offer, Get Flocked allows you to combine eligible discount codes at checkout (for example, combining a product discount code with a Free Shipping code).

However, certain restrictions apply:

• Multiple order-wide percentage discounts cannot be stacked together.
• Excluded promotional items or specific sale events may not be eligible for additional code combinations.

If a code isn't applying, Get Flocked will automatically use the discount that gives you the highest total savings at checkout.

Not always. Discount eligibility depends on the terms of the specific offer:

• Excluded Items: Certain promotions may exclude specific categories, sale items, gift cards, or clearance products.   
• Eligible Collections: Some discount codes apply only to specific collections or full-priced items.

At checkout, Get Flocked will automatically apply the discount only to the qualifying items in your cart.

For approved change-of-mind returns, compensation is issued as store credit. Your total store credit amount is calculated based on the actual net amount paid, minus applicable return costs:

• Discount Adjustment: Refunds or store credits reflect the net amount paid for the item after discounts were applied, not the full retail price. Promotional codes carry no cash value and cannot be reissued or reused.
• Restocking Fee: A 11% restocking fee is deducted from your credit to cover biosecurity inspection, processing, and handling.
• Return Shipping & Postage: Original shipping fees are non-refundable, and the cost of return postage (or a pre-paid return label) will be deducted from your final store credit balance.

(Note: If an item arrives damaged, defective, or incorrect, full replacement or refund options apply with zero fees).

Because our order processing is automated, discount codes cannot be applied retroactively once an order has been completed.

However, you are welcome to save your discount code to use on your next order, provided the code is still valid and has not expired!

At Get Flocked, our newsletter subscribers get first access to our best promotions, exclusive discounts, and secret sales delivered straight to their inbox! Subscribing is the best way to ensure you never miss out on special offers.

We also share sales and special offers across our social media community. To stay in the loop:

• Subscribe: Join our newsletter on our website for subscriber-only perks.
• Follow Us: Connect with us on Instagram, Facebook, and TikTok for upcoming flash sales and product announcements!