Shipping policy

Shipping & Delivery Policy

1. Dispatch Speeds & Handling Timeframes

We aim to package and dispatch your orders with maximum efficiency. Handling times depend entirely on the fulfillment tier chosen at checkout:

Rush My Order - 1 Business Day Dispatch: Orders are prioritized as "first to fly" and are guaranteed to be packed and dispatched within 1 business day (weekdays only). For local collection orders, selecting this service fast-tracks your items so they are ready for pick-up ahead of the crowd.
Standard Dispatch: Orders are processed and dispatched within 2 to 4 business days.

Please note that all dispatch timeframes strictly exclude weekends, QLD public holidays, and National public holidays.

2. Logistics Carriers & Calculations

We primarily partner with Australia Post as our preferred carrier, alongside domestic courier services (Couriers Please and Aramex). Shipping costs are calculated live at checkout by the carrier network based on:

The total calculated cubic weight of your combined items.
The destination postcode of the delivery address.

3. Critical Warning: Accelerated Checkout Wallet Address Sync

🚨 Important Notice for Shop Pay, Apple Pay, Google Pay, and PayPal Users: Accelerated payment wallets are hardcoded to automatically overwrite the shipping address you manually type into our storefront, forcing your historical wallet default address into the order. Always double-check the delivery address inside your payment popup before authenticating.

If an incorrect address forces its way through via an express wallet, you must contact us immediately via phone on 1300 946 741. Due to our lightning-fast packing workflows, email notifications or order replies cannot guarantee an address change will be caught in time. Get Flocked cannot be held liable for parcels misrouted due to outdated payment wallet addresses.

4. Back Orders & Partial Shipments

Items explicitly marked as "Back Order" are temporarily out of stock but are securely en route from our suppliers (typically landing within 7 business days). If your cart contains a mixture of in-stock and back-ordered items, we will hold your entire order to ship together in a single consolidated package. If you require in-stock goods immediately, please complete them as a separate transaction.

5. Authority To Leave (ATL) & Tracking

To prevent missed deliveries, most parcels are sent with Authority to Leave (ATL). Carriers will drop the parcel in a safe, unexposed position at your premises if you are absent. Full tracking visibility is emailed automatically upon dispatch. For Australia Post orders, syncing occurs natively within your MyPost mobile app if registered under the matching email address.

6. Western Australia & Tasmania Quarantine Restrictions

Due to strict state border biosecurity legislation, biological items marked with (Excl. TAS & WA) (including raw barks, plant materials, native perches, and un-hulled grains) cannot legally enter WA or TAS. Border compliance remains the buyer's legal responsibility. If an item is flagged by our team as prohibited pre-shipping, it will be removed and compensated via store credit. Refunds processed due to prohibited item checkouts will incur a standard restocking fee.

7. Return To Sender (RTS) Fees

If a parcel is returned to our facility due to non-collection, delivery refusal, or incorrect shipping address configurations provided at checkout, a flat $13.00 AUD Return-To-Sender fee (charged directly by the carrier network) will be deducted from your resulting Store Credit balance. Original outward shipping fees are completely non-refundable.

Last updated: 17th June 2026