Read Returns & Exchange Policy (test)

Key Points

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For the benefit of doubt, receiving your item is deemed as received when the item has been marked as delivered.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging unopened. ( Refer to Exceptions / non-returnable items)

  • A Handling Fee of $12 is charged, which includes your pre-paid return label.

Returns will be handled according to the reason for their return, and refunds will be issued in the form of a store credit or product exchange.

The Process

Ready to make a return? Great! Head over to our dedicated Returns & Exchange Portal to submit your Return & Exchange Request.

Once your return is approved, we'll promptly send you easy-to-follow instructions on where and how to send back your package. Please note that items sent without prior approval won't be processed. We're here to make the return process hassle-free for you!

What are the return shipping costs?

You're in charge of the return shipping costs where you have changed your mind or made an incorrect purchase. For your peace of mind, we highly recommend using a tracking service for all your returned items. Keep in mind that if anything goes missing during the return shipping, Get Flocked won't be able to take responsibility for it.

My order has been returned to sender

If your order is returned to us, no worries! We'll process a store credit for the products once we receive the parcel. However, please note that we can't refund the original shipping cost or any extra return-to-sender fees. Just so you know, there's a $12 return-to-sender fee, and we'll deduct that from your store credit.

To avoid any hiccups, make sure your shipping address is accurate when placing an order. We've got your back with notifications for when your parcel is on its way and when it's delivered.

My order has arrived damaged or missing items

We want your experience to be perfect! Please take a moment to inspect your order upon delivery. If you find any issues, like a defect, damage, or if you received the wrong item, don't worry—just reach out to us within 24 hours. We're here to make it right!

To get started, complete a quick claim through our Returns & Exchange Portal.

For missing parcels, we're happy to help, but please keep in mind that the investigation process may take up to 21 days. It's worth the wait, and we'll guide you through any additional steps if needed.

If your item arrived damaged and it was sent via Australia Post, you'll need to visit a Post Office with the damaged item and all packaging for a damage report to be completed (remember, only the person addressed on the item can do this). Just leave the item and packaging there for processing.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, treats, medications), custom products (such as special orders or personalised items), sale items and certain products for the safety of your pets (Aviator Harness, FlightSuits or any other product that has been in contact with your pet).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Any additional shipping costs that require an exchange sent will be at the cost of the buyer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not (as per conditions set out in this page). If approved, you’ll be automatically refunded for the products back to your original payment method within 10 business days (less any shipping/discounts/promotions applied at time of purchase). 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Effective 11th October 2023 we will only be processing store credits to change of mind, incorrect purchases or items prohibited from being sent to your location due to quarantine restrictions.

Refund Processing Fees / Restocking Fee

For store credits or exchanges no restocking fee applies.

If we process a refund back to the original payment method, under our discretion, a restocking fee of 10% applies to change of mind, incorrect purchases or items that are prohibited from being sent to your location due to quarantine restrictions, to cover unrecoverable merchant costs. This fee will be automatically deducted from your refund amount.

What happens to my Flock Rewards or Promotional gifts I received if I am eligible for a refund?

When a refund is processed, any points accrued (including bonus points) will be automatically adjusted to reflect the return.

From time to time we offer promotions, including but not limited to free gifts, when certain criteria is met. If your return causes your original order to drop below the criteria, promotions provided as part of your orginal order must also be returned. Unreturned goods will have their cost (as at return date) deducted from your refund.

Sale of Birds Policy

If within 3 days an animal (except a fish) is not acceptable to the purchaser for any reason, Get Flocked is required to take the animal back and refund 50% of the purchase price of the animal.

If within 7 days an animal is not acceptable to the purchaser for health reasons, excluding injury, and the complaint is supported by a veterinarian, Get Flocked and the animal owner will negotiate in good faith to achieve an equitable outcome.

Nothing in this clause is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law. All requests for refunds/credit will be addressed in accordance with Australian Consumer Law.

Based on 425 reviews
93%
(397)
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(9)
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(6)
Happy IRN

My IRN is happy with this toy, nice and colourful, good size

Seagrass Tent

Took a few days but Snowy loves it

My budgie loves his sea grass tent

The best foot toy

My boy loves his maraca and ball.
Highly recommend this bundle

Fantastic love them so do my babies

JMK Harness

Just love the JMK harness great camouflage colours

P
Super Bird Creations Mini Activity Wall
P.P.

Love Get Flocked so fast with their service

Great harness

Great harness, this is a spare.

Opt-in not opt-out

Shipping protection should be an OPT-IN QA option, I.e it should NOT be the default.
When I processed my order I was surprised to see it as I had not selected it.

BUT this store is otherwise great and very helpful, esp Zac!

Great quality.

Very impressed

I have had issues with my seed becoming cob webby or having things getting into it, unsure if it happens in the store or not but I was super impressed when this arrived in a vacuum sealed pack! Also with a note advising to keep it in the freezer, I'll definitely be back to buy again when I run out :)

Love it, thanks so much

I’ve bought this product before and the quality was much better then than it is now. Unfortunately, now this product is made from substandard wood which is flimsy and doesn’t last.

Harrison's adult super fine pellets

My bird loves them, thanks Getflocked!

LORI NOT HAPPY

Unfortunately, my Lorikeet did not like this powder at all and I had to mix it with something else, to ensure she drank it. I don't think I would buy this again due to the fact that my Lorikeet would not eat it. I am sure other owners of Lorikeets may find their birds will like it.

YUMMY

I mix the flowers in with the seed and the birds certainly enjoy them very much, something a little different from what they usually get. Will purchase again

MMMM

I should have read the fine print on the size of the birds for this product, my fault really. I put some in a mortar and pestle and made the treats smaller to suit my cockatiels and rosella. They are still unsure of it at the moment. Otherwise, it is excellent the quality of the product

b
Vetafarm Aviclens
bixandlites
IMPRESSED

This cleanser definitely keeps the slime deposits away and certainly keeps the water fresh in its container for sure. Will definitely purchase again, when needed

GALAH DELIGHT

My gorgeous Galah Betsy loves this brand of bird seed. As soon as I put it in her feeder, she is down into the thick of it and spends ages, picking her special treats out.

THE BIRDS LOVE IT

My aviary full of cockatiels love this mixture of seed and delectable goodies and thrive on it. The quality is excellent and lots of variety

Must have

My Galah just loves this mix. She devours it. A must have for your special feathered love one.

Misty loves her new toys
They are well made too!
They arrived very quickly.
Thanks guys!!

Arrived damaged due to inadequate packaging - item itself appears fine